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Returns
How do I return my product?
  We'll be glad to help you! Email a Customer Care ticket with your order number and reason.

You can also report a missing part, wrong item, or broken item.

For prompt handling of returns and refunds, you will be given an RMA# to go with the package.
  1. Package the return carefully to prevent damage
  2. Include the RMA# emailed to you
  3. Include your receipt or any special instructions
  4. Return to one of the addresses below
UPS
The Chess House
(RMA#)
705 Grover St
Lynden, WA 98264

USPS (Post Office)
The Chess House
(RMA#)
PO Box 705
Lynden, WA 98264
USA
Return Policy
  90 Day Return Policy
If you're not completely satisfied, you may return it within 90 days of the purchase date for a refund or store credit. Software and DVD's may only be returned if unused and still shrink-wrapped in the original packaging.

Exchanges
Within 90 days of purchase, contact Customer Care for RMA and return the item for credit, then place a new, separate order for the product you prefer.

Restocking Fees
No restocking fees are charged unless

  • product has been misused or has voided warranty
  • product is claimed to be defective and after testing by ChessHouse is determined to be fine. In this case any return shipping paid by ChessHouse will be deducted from the refund amount.
  • there is gross negligence in the way the return is packaged.
A restocking fee if required will be no more than the fees ChessHouse has paid to ship and return the product.

last updated: 4/5/2010
When will my credit appear on my account?
  Refunds are processed several times per week. Generally the refund will be returned to the original credit card used, by check, or by PayPal as applicable, and will appear on your card 1-2 days after the credit is processed.

Store credits are a helpful alternative and available upon request. A store credit can be used towards your next purchase

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