|Shipping Info - USA
|How do I qualify for Free Shipping?
||The Free Shipping offer is for orders that meet all the following criteria
Exceptions: Several oversize items are excluded from the free shipping offer.
- $100+ of products
- shipping to street address
- with the US 48 continental states
|Where do you ship?
||USA and Destinations classified as US
Worldwide (see international shipping info)
- 48 states (free shipping offer)
- Hawaii, Alaska
- Territories: American Samoa (AS), Guam (GU), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI)
- Military APO, FPO, etc
|How do I estimate shipping?
||You can estimate shipping online with these steps.
1. Select the products you desire and click "Add to Cart"
2. On the Cart page, select the Country, State, and Zip code.
3. Save Changes and view the various shipping options and prices
|When will my order ship?
||95% of products ship from the Chess House warehouse in Washington state. Some ship separately from reliable 3rd party warehouses.
Paid orders for in-stock products usually ship the same or next day, excluding weekends (Saturday and Sunday).
Products that do not say in stock or products that ship from a 3rd party warehouse.
- Place or by 5PM EST
- During holidays or peak seasons, we may run behind up to 24 hours.
- Email tracking is sent immediately when shipped from Chess House warehouse.
No Stock / Back-ordered Products
- Allow 1-2 days extra processing time
- Tracking numbers are not provided instantly
your order cannot ship right away, you will be contacted by email or phone. Here are the most common exceptions to
same or next day shipping
- Estimated arrival dates are posted when known.
- If your order contains a back-order with other in stock products, in most cases the order will be shipped in multiple shipments. If the full order is expected to be available very soon or the products are co-dependent, the order will be held.
- Out of stock items
- Orders for multiple items where one or more is back ordered and is expected in stock soon
- Orders for multiple items that need to be consolidated from another warehouse into one single shipment
- Orders with custom engraving (2-3 days)
|USPS Post Office delivery times
Priority Mail (2-3 Days). Delivery on Monday through Saturday
First Class Mail (2-6 Days)
Standard $5 or Free Shipping (2-10 days). We choose the shipping method which may include Parcel Post, Media Mail, First Class, Priority, or UPS Ground.
|UPS delivery times
This map estimates UPS Ground delivery to your door (from the date shipped).
- We give top priority handling to shipping of Next Day, 2 Day, and 3 Day Orders.
- UPS guarantees 2 Day and Next Day service levels from the date they are shipped.
Transit days are business days (Mon-Fri), not major holidays or weekends
|Insurance, Signature Required, Saturday Delivery
Orders are automatically insured. You do not have to pay extra for insurance.
In most cases a signature is not preferred but not required by UPS or the post office for delivery - except in known theft risk areas. We do not send by default with "Signature Required", however you may request this option when your order is placed. The cost will be $4.00
- The post office delivers on Saturdays
- UPS does not normally deliver on Saturdays. However it can be requested with Overnight (Next day Air) shipped on Friday, otherwise it will be delivered on Monday. The fee for Saturday delivery is $12.50. If you need Saturday Delivery for an UPS overnight package, state this on the notes area of your order or by phone.