Nov 14, 2015 Diane S - you have a great website with many beautiful pieces to choose from. I am looking forward to receiving the set we choose for our son for Christmas.
Lloyd D - I have ordered from Chesshouse many times and the experience has always been good - that's why I continue coming back.
Morris - Love Chess House! Great products and service. Very professional and personal. Highly recommended.
Richard - I found the ordering process extremely easy to use and the delivery
speed was amazing! They actually shipped within about an hour after I placed my order. After receiving the product, I had a service question and the response was also quick and helpful. I'll definitely be
purchasing again from ChessHouse!
Our Free Shipping offer is for orders that meet all 3 of the following criteria*
$100+ of products
shipping to a physical street address (i.e. No P.O. Boxes)
within the US 48 continental states
*Exceptions: Several oversize items are excluded from the free shipping offer.
If I don't qualify for free or $5 shipping, how do I estimate shipping charges?
You can estimate shipping costs online with these steps: 1. Select the products you desire and click "Add to Cart" 2. On the Cart page, select the Country, State, and Zip code. (For Non-US countries, the shipping information needed may change) 3. Save Changes.
The shipping options available will show on the Cart page.
If you do not see any shipping method listed, and you have verified that we ship to your country, please contact us about potential special arrangements and/or freight forwarding options.
USA including US territories and military destinations (APO, FPO, etc.)
When will my order ship?
95% of products ship from the Chess House warehouse in Washington state. Some ship separately from reliable 3rd party warehouses.
Paid orders for in-stock products usually ship the same or next day, excluding weekends (Saturday and Sunday).
Place or by 5PM EST
During holidays or peak seasons, we may run behind up to 24 hours.
Email tracking is sent immediately when shipped from Chess House warehouse.
Products that do not say in stock or products that ship from a 3rd party warehouse.
Allow 1-2 days extra processing time
Tracking numbers are not provided instantly
No Stock / Back-ordered Products
Estimated arrival dates are posted when known.
If your order contains a back-order with other in stock products, in most cases the order will be shipped in multiple shipments. If the full order is expected to be available very soon or the products are co-dependent, the order will be held.
your order cannot ship right away, you will be contacted by email or phone. Here are the most common exceptions to
same or next day shipping
Out of stock items
Orders for multiple items where one or more is back ordered and is expected in stock soon
Orders for multiple items that need to be consolidated from another warehouse into one single shipment
Orders with custom engraving (2-3 days)
USPS Post Office delivery times
Priority Mail (2-3 Days). Delivery on Monday through Saturday First Class Mail (2-6 Days) Standard $5 or Free Shipping (2-10 days). We choose the shipping method which may include Parcel Post, Media Mail, First Class, Priority, or UPS Ground.
UPS delivery times
This map estimates UPS Ground delivery to your door (from the date shipped).
We give top priority handling to shipping of Next Day, 2 Day, and 3 Day Orders.
UPS guarantees 2 Day and Next Day service levels from the date they are shipped.
Transit days are business days (Mon-Fri), not major holidays or weekends
Insurance, Signature Required, Saturday Delivery
Insurance Orders are automatically insured. You do not have to pay extra for insurance.
Signature Required In most cases a signature is not preferred but not required by UPS or the post office for delivery - except in known theft risk areas. We do not send by default with "Signature Required", however you may request this option when your order is placed. The cost will be $4.00
The post office delivers on Saturdays
UPS does not normally deliver on Saturdays. However it can be requested with Overnight (Next day Air) shipped on Friday, otherwise it will be delivered on Monday. The fee for Saturday delivery is $12.50. If you need Saturday Delivery for an UPS overnight package, state this on the notes area of your order or by phone.