|Who qualifies for Free Shipping?|
|Free Shipping is available on orders that meet all the following:
|Where do you ship?|
|ChessHouse ships worldwide. If you will be shipping to an address outside the US, please read the Help page for International Customers|
|How do I estimate shipping?|
|You can estimate your shipping before deciding to order. It's the first step, and you can easily do it youself! Just add something to your Shopping Cart and enter your Country, State, and Zip code. Now you can preview all the choices available.
|When will my order ship?|
For your order to ship the same day, enter your order by 6PM Eastern time.
During holidays, please allow up to 24 hours for processing and shipment.
If your order must be delayed for any reason we will attempt to contact you by email or phone and explain the reason for the delay.
When your order ships, you will receive a shipping confirmation email notifying you that it has shipped and with a tracking number if one is available.
|US Post Office delivery times|
US Postal Mail to Canada
Choose USPS Express Mail for best results.
Overnight (Express Mail®) Next Day
2-3 Day Packages (Priority Mail®) allow 2-5 days
Ground Packages (Parcel Post®, Media Mail® , etc...) allow 2-9 days
Global Express Guaranteed® typically 1-3 days
Express Mail International® (EMS) 5-8 days
Priority Mail® International 7-15 days
First-Class Mail® International (First Class results vary greatly between countries. Normal delivery is between 1-3+ weeks but can take up to 3-6 months. No guarantee for items assumed lost because of extended delivery time unless insurance was specifically requested and added. Only proof of mailing and confirmation that item was sent to the correct address. No tracking available after leaving the United States.)
|When can I expect UPS delivery?|
|We insure UPS orders for you automatically. You do not have to pay extra for insurance. US Post Office orders are not automatically insured and do not come with a delivery guarantee. But we do see good results with Priority Mail, First Class, and Media Mail.
|Shipping to Canada|
Express Mail EMS offers tracking and is the safest and fastest delivery
Priority Mail International does not have tracking and is lower cost.
Standard has the lowest up front rates, but additional duties are charged on delivery. The customs duty portion can be estimated here based on your order total.
To get an idea of what you can expect to pay upon delivery, see published Rates for Customs Clearance into Canada
See what Epinions says about UPS Standard
UPS Standard can be a suitable choice with heavy shipments.
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