I preordered the Man Ray set on July 2nd after speaking to an associate on the phone who explained they would be getting an order in within the next two weeks. After two weeks I called to follow up on the status of my order and was told another couple of weeks. I had an event approaching that I could not risk not having a set for by then so I ordered the Stack chess set in the meantime and good thing I did, because I didn’t receive my initial order (Man Ray set) until August 17. The Stack chess set that was sent to me was the wrong set which I was unhappy with considering the $400 price tag and aforementioned event I had purchased it for. I was now unprepared as I had to send the set back. I was sent a return label and was then sent a replacement that had a defect and a note that read “$10 less”. At this point I’m in disbelief and began to feel they did not have my order in stock and attempted to get around it by sending me wrong / defected sets in the hopes I wouldn’t notice or mind? (Mind you, I never requested a discount of any sort, I much prefer a quality product over a discounted defected one). But the third delivery was correct, without any defects. Okay, fast forward to August 17 I finally receive my long awaited Man Ray chess set (yay! right? no)……….the board was blemished. However I know they are out of stock again so there is no point in me going through the return processes with them once again. They say you get what you pay for, but I spent well over $1000 with Chess House and experienced less than great service both times. I will chop it up to bad luck because I cannot deny the quality and craftsmanship of my final replacement Stack chess board. I love it dearly! Just the experience I was not thrilled with. My Man Ray set would be returned if they weren’t out of stock, but it is what it is.