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Customer Care and Returns

 

Return Policy

 

No Hassle 90 Day Returns

You have a full 90 days from time of purchase to initiate a return for refund or store credit (your choice) of the product value. Shipping charges, if any, are not refunded.

Easy Exchanges

Change your mind? Simply contact us within 90 days for instructions. You're also welcome to place a new separate order for the product you prefer and initiate the return separately.

No Restocking Fees

There are no restocking fees if you take reasonable care in returning your product. Please package it safely and ensure it's complete. We may assess a fee if the return is incomplete or grossly neglected.

 

How it works

 

Standard Return

Simply Contact Us via the links provide on this site to indicate your desire to return the product along with the reason (or call 1-360-354-6815).
We'll provide you with a few options and basic guidelines.
  1. Package carefully to prevent damage.
  2. Include your receipt or any special instructions
  3. Use either a return label we provide or your own shipping method.
All returns should be mailed to
Chess House
Order # __________
705 Grover St
Lynden, WA 98264

Exchange

When exchanging products, contact us and we'll recommend the best way of handling based on the product and your situation.

Reporting damage, missing, or wrong item

If the unexpected happens, we put high priority on resolving promptly and thoroughly. When you report it, include a photo if possible. Please save packing material for insurance purposes until you receive a resolution.

 

Refunds

Returns and refunds are processed several times per week. Generally the refund will be returned to the original credit card or payment method. Please allow a few days for it to process and appear back in your account.

If you wish to receive a store credit instead of a refund, please request this and you'll receive a gift code with a balance to apply to a future purchase.



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