Return Policy
 

90 Days - Return for Refund
You have a full 90 days from purchase to initiate a return for refund or store credit (your choice) of the product purchase value. Shipping charges, if applicable, are not refunded.


Exchanges
If you change your mind about your purchase, contact us within 90 days for instructions. You're also welcome to place a new separate order for the product you prefer, and initiate the return separately using the link below.

No Restocking Fees*
No restocking fees are charged if the return is safely packaged and the returned items are complete and in the condition received.  * If any item is returned incomplete, not as reported, or gross negligence is evident as judged by Chess House, we may access this fee.

Return, Exchange, or other issue
 

Standard Return

Use the following link to supply your order number and the reason you would like to return or exchange product/s. 

  1. Package carefully to prevent damage.
  2. Include your receipt or any special instructions
  3. Use the provide return label or your own (see below for further instructions). If using our return label, the return cost may be deducted from your refund.

 

Return an order placed AFTER April 25th, 2017

Return an order placed BEFORE April 25th, 2017

 

Exchange
If exchanging for a different product, we will recommend the best way of handling based on the product and your situation.

Reporting a damaged, missing, or incorrect item.
We will work quickly to resolve any order damages or unexpected situations. If an order is damaged, it may need to be reported for insurance claim, please save packaging and order materials in tact as delivered. It is always helpful if you can supply digital photos.

How to complete using your own label
For best handling of returns and refunds, you will be given an RMA# to go with the package.

  1. Package carefully to prevent damage.
  2. Include the Order # on the address or package
  3. Include your receipt or any special instructions
  4. Return to address or one provided by customer service rep.

Returns address
Chess House
Order #
705 Grover St
Lynden, WA 98264

When will I receive credit?
 

Returns and refunds are processed several times per week. Generally the refund will be returned to the original credit card used or by PayPal as applicable and will appear on your card 1-2 days after the credit is processed. Store credits are a helpful alternative and available upon request. A store credit is automatically applied to your next purchase like a gift card balance.