In Page FAQ

Frequently asked questions

Where do you ship?

We ship within the U.S. and to more than 64 countries each year. Shipping options and rates are shown when you proceed to checkout online. Duties are extra and vary widely by region, so please plan accordingly.

 

When do you ship?

"In Stock" products are generally shipped on the same day from Lynden, WA if you order by 3pm Pacific Standard Time. Some products are fulfilled from warehouses in other locations and take longer to fulfill. These are designated with the term “Available”

How do you ship?

We take extra care in delivering your items with special packing methods developed over the years. For example, books are wrapped in a special way with extra care.

We ship with UPS, Post Office, primarily and you’ll see various shipping options at checkout that offer overnight or standard shipping to arrive when you need it.

 

What happens if something goes wrong with delivery, etc.?

The friendly team here in Lynden, WA has amazing problem solving skills. We aim to delight and back up your purchase with a 100% Satisfaction guarantee. Plus, you have 90 days to change your mind, return, and receive a refund.

 

When will you have this item in stock and available?

Items sell out often. If we expect them again, the product is still visible on the store and you may be “Emailed when in stock”. Click that option and enter your email. If we have an estimated arrival date, we’ll show that on the page.

 

How do I qualify for Free Shipping?

Most orders of $75 or more after any discounts, shipping to the U.S. 48 states qualify for the free shipping offer.  Please provide a street address, not Po box.

 

Does this product have a Manufacturer's Warranty?

Very few products come with a manufacturer's warranty. However, we believe in taking care of our customers and automatically warranty products for 1 year so you have extra peace of mind. Beyond that period, we're always here to assist in any way we can. For example, if you purchased a chess set at Chess House and need replacement pieces, just reach out to the team.

 

Do you have benefits for Schools?

There are bulk discounts, recommended products, and special discounts to help schools that are available to registered schools. Your school can purchase with a PO and we are in most ISD databases to make it easier for you to make your purchase with Chess House.

 

Why Chess House?

Enjoy the most unique and relevant chess selection, thoughtfully selected to help you. Our goal is to not just help you enjoy chess, we believe in helping the next generation live purposefully and win at life by taking initiative and making good choices.

Chess in the home and classroom is a way we can help best. It means less wasted time on digital devices and more time engaging with a life-building activity.