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Best price guarantee

I guarantee you the best value for your money! Prices are competitive and fair and you'll have a fantastic experience when you deal with Chess House.

The team at Chess House is committed to taking care of you above and beyond expectations.

Should you need any replacement parts in the future, just reach out for friendly and available help when you need it!

-Raphael Neff, owner and CEO

 

What Payment Types Do You Accept?

    • Credit cards, VISA, Mastercard, American Express, Discover
    • PayPal
    • Amazon Pay
    • Apple Pay
    • Purchase Orders (from schools and organizations)
    • Check and Money Order (contact us first)

     

    Do you accept Purchase Orders?
    Schools and other established U.S. based organizations may utilize Purchase Orders for the purchasing process.

    Get started:
    1. Create an account if you don't already have one.
    2. Reach out to us by email or chat to request approval.

    Placing your order:

    1. Once approved, login with your account and create a quote or place an order. Your email confirmation includes a link to download a PDF draft.
    2. Fill out your organization's Purchase Order form based on the quote you receive.
    3. Ensure your PO is on your organizations official letterhead and is signed by an authorized representative.
    4. Submit your PO by email to orders@chesshouse.com or by fax to 360-354-6765.
    Order Approval:

    Approval generally takes 1-2 business days. Default terms are "Due on Receipt" unless extended terms are approved. Your billing department will receive an email and/or mailed invoice when the order ships.

    How can I get a Quote?

    If this is for a Purchase Order or School purchase, see above instead.
    Otherwise, continue with getting approved:
    1. Create an account if you don't already have one.
    2. Reach out to us via email or chat to request approval.
    3. Create your quote for review.

     

    When will my order ship?

    Paid orders for in-stock products usually ship the same or next day, excluding weekends (Saturday and Sunday). 

    If your order cannot ship right away, we will contact you as soon as possible with an explanation for your input. Here are the most common exceptions to same or next day shipping:
    1. Out of stock item(s) / Pre-Order Items
    2. Shipping Address Issues or Missing Contact information
    3. Orders that include items from multiple sources requiring consolidation before shipment.  This is typically related to International Orders. 

     

    Do I pay sales tax?

    For customers within the US, only sales in Washington State are charged tax.
    For International customers, while you are not charged any US Sales Tax, you are responsible for any Taxes and Duties imposed by your country on import.  For further information, see Do I have to pay Taxes & Duties?

     

    How do I use a coupon?

    Any qualifying coupon can be entered during checkout, in the 'Gift Card or Discount Code' field (shown below). Subscribers occasionally receive special coupons and discounts.

     

    How do I buy/redeem a gift certificate?

    Digital Gift Cards can be purchased on the Digital Gift Card product page. You can select between predefined amounts and also enter a recipient's email address. 

    Once your order is complete and approved, the recipient will receive an email with a gift code in the amount you specified, allowing them to shop at Chess House for their favorite products!

    Gift cards can be redeemed at checkout using the 'Gift Card or Discount Code' field (See How do I use a coupon?). Unused balances can applied to future purchases. 

    Can I be notified when an item is Back In Stock?

    Yes, you can sign up to be notified when the item is back in stock:

    1. Go to the product page
    2. Click the button "Email Me When Available"
    3. Enter your email address and confirm.

    We won't use your email to send you any other emails other than the one alert when the item comes back in stock.

    In some rare cases, products may be discontinued; however, if we receive significant interest we may review our decision to source those products.


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    WHY CHESS HOUSE?

    UNIQUE SELECTION

    of vetted products

    SAFE PACKAGING

    and worldwide shipping

    100% SATISFACTION

    90 day guarantee, easy returns

    EASY REPLACEMENT PARTS

    if you ever need it

    21,931 customers rate Chess House 5 ★

    Make smart minds and great memories with Chess House.
    Established 1972.

    Chess in Every Home

    So far we've helped 265,000 people find the ideal chess set.

    Organizations Making a Difference

    Read about some of the organizations we support.

    Warehouse

    705 Grover St
    Lynden, Washington, USA

    Phone

    1-800-348-4749