Frequently Asked Questions
Where do you ship to?
We ship within the U.S. and to more than 64 countries each year. To check rates, click Get Shipping Estimates on the Cart page.
For international shipping, taxes and duties are not included and can vary widely by country and region. If any are due they are collected at time of import/delivery.
Australians! You are currently our number 2 destination outside of the United States, ordering more than our neighbors to the north!
"Very easy to order, customer service was exceptional. International delivery was quick and I was kept informed along the delivery timeline. Overall a great buying experience. Thank you. "
When do you ship? from where?
In Stock items ship the same day from Lynden, WA if your order is placed before 3pm PST. A handful of Available special products are fulfilled from warehouses in other locations. If for any reason your order cannot ship on time, we'll reach out to you for clarification or your input.
In Stock = ships immediately
Available = make take more than a day
Unavailable = we are working on getting more – you can be notified when in stock
"I had a great experience overall at chesshouse.com. They have a wide variety of options and shipping was fast. I will certainly recommend this site to friends and family for future chess set purchases."
How do you ship?
Safely, with care - and special packing methods we’ve developed over the years. One of these is wrapping books with extra care.
We ship with UPS, Post Office, primarily and you’ll see various shipping options at checkout that offer overnight or standard shipping to arrive when you need it.
"The whole process from browsing through checkout and delivery follow-up was a breeze. Product arrived immaculately packaged and well within the projected delivery window. Highly recommended."
"I'm just really happy. The products arrived nicely packaged and everything was great. I will definitely use ChessHouse again."
"My fifth order from Chess House and have been very pleased each time. The staff(Paul, Josh and others) and the owner Raphael have always been friendly, helpful and professional. I like buying from companies with Owner/Operators . The products represent excellent value. The products are packaged very well and shipped in appropriate sized boxes and arrive on time. I also like it that Chess House does not sell products from manufacturers that use child labor. All in all just a very well operated business. "
What happens if something goes wrong with delivery, etc.?
The friendly team here in Lynden, WA has amazing problem solving skills. Not to worry friend =) We aim to delight. Plus we back it up with a solid guarantee - you have 90 days to change your mind, return, and receive a refund.
"Excellent, personal customer service. Super fast response and I got my replacement piece was faster than expected."
When will you have this item in stock and available?
Items sell out often. If we expect them again, the product is still visible on the store and you may be “Emailed when in stock”. Click that option and enter your email. You can often still order and reserve one in advance with Add to Cart.
If we have an estimated arrival date (ETA), we’ll show that on the page. The ETA will be as specific as we can provide. If an ETA is not showing or is generalized, that means we cannot confidently provide a specific arrival date.
How do I qualify for Free Shipping?
Most orders of $75 or more after any discounts, shipping to the U.S. 48 states qualify for the free shipping offer. Please provide a street address, not Po box.
Can I buy cheaper on Amazon?
Sometimes yes, but you’ll miss out on the experience of ordering from Chess House, plus the peace of mind that if you need parts or help years from now, we’re just as available by phone or email to resolve and keep your chess set in working order with correct replacement pieces.
Most of our items aren’t available on Amazon because they require special handling to make them uniquely better for you.
If we are slightly higher priced in some cases, just know that you’re money is promoting chess in homes and schools and helping us serve you!
"Easy shopping. Love the Pay through Amazon option."
Does this product have a Manufacturer's Warranty?
Some products offer a manufacturer's warranty. However, we believe in taking care of our customers and automatically warranty products for 1 year so you have extra peace of mind. Beyond that time we're always here to assist in any way we can. For example, if you purchased a chess set at Chess House and need replacement pieces, just reach out to the team.
Do you have benefits for Schools?
There are bulk discounts, recommended products, and special discounts to help schools that are available to registered schools. Your school can purchase with a PO and we are in most ISD databases to make it easier for you to make your purchase with Chess House.
"This is a wonderful company to work with! Josh and customer service helped me figure out what would be the best chess set for my school and delivery was prompt. "
"I love it when Vendors still honor School District Purchase Orders."
"Quick, easy & VERY convenient for school PO's! I called, got a customer rep quickly & had an email waiting for me with necessary instructions within SECONDS! SUPER customer friendly!!!"
Why Chess House?
We bring you the most unique selection that you won't find in a local store - thoughtfully selected to help you.
We love what chess can be for you - and to equip the next generation of youth with a fun way to bring purpose, initiative and life skills into their lives.
Chess in the home and classroom is a way we can help best. It means less wasted time on digital devices and more time engaging with a life-building activity.
Contact us here and our team will be delighted to reply just as fast as we can.