This was my first purchase of chess pieces (I had made my own chess board, with 2" squares, and just needed the player pieces). I live in Toronto, Canada and the order process was smooth and efficient. I received the set on a timely basis. I am very pleased with the overall quality, feel and look of the set. To my eye, they are very nicely sized for 2" squares (I spent time researching the sizing of chess pieces for 2" squares, checking measurements versus my chess board, etc., before deciding on this set). A minor flaw - some of the pad bases on the pawns are mis-glued and slightly off-level, so the piece sits on a slight angle, but I still think the set is good value. The manufacturer just needs to pay a bit more attention to quality control on attaching and leveling the base pads. The price is quite reasonable for this set, but the shipping and duties costs to Canada will approximately triple the all-in price.