The replacement chess piece came within a week of online purchase. Reasonable cost and reasonable shipping. Will purchase from "Chesshouse" again with confidence.

After many years of hunting high and low, all over the world for a replacement Black Queen for my 90yr old chess set, that was left to me by my grandfather...Finally! Chess house came through. People don't realise how difficult it is to get a proper matching single piece. Shipped to UK in less than a week (although the shipping was a bit pricey) and well packaged.
Can't thank you guys enough. Well done!

I contacted Chess House to replace 3 pieces and they send them for free to Australia and didn't charge for the pieces. Thanks very much to Paul for again showing amazing customer service. The pieces are also fantastic in every aspect. Chess House is my favorite chess shop!

A couple of months after getting my set, the white rook developed a crack at the base. I contacted Chesshouse and they had a replacement to me within the week!

I was very impressed with customer service. They were helpful and efficient in sending out a replacement chess piece which was of the same high quality as the rest of the chess set.