Generally, I ignore such requests; I am old enough to find the constant request for feedback upon purchase on just about everything one buys irritating. However, since you are so persistent, and on this occasion I do have some thing to comment upon, I shall respond.
About the chess sets themselves (I bought 2) I am very happy. They are well-designed and attractive. But the shopping experience was less so. Actually, it is myself that I blame most, for I simply did not realise until the purchase was done that you are American, and that this had unfortunate consequences, in terms of the time it would take for the sets to arrive, the shipping cost, the import tax.... The pricing was in UK pounds, and this may have added to my misconception. I have noted that there is now a clear warning about import duties on your website, but I was not aware that any such warning occurred at the time. Anyway, caveat emptor.
The result was that your chess sets worked out as very expensive indeed. Paying for a quality product is one thing; paying over the odds to shipping agents, governments etc less acceptable.
So I do have to say I am unlikely to use your services again. I am looking out for a portable set, the sort that has pieces on pegs, that can be slipped into a pocket, but I suspect that it would turn out to be rather expensive.
Thank you for the chess sets; they are attractive, and my friend and I enjoy using them. You clearly create quality products, and care about them. But ultimately, I feel I allowed myself to be misinformed.