I, like many others it seems, has had problem with chess pieces for the Millennium set breaking down. You service replacing them was excellent and the problem has been solved for now. However, I am concerned that long term this is just going to keep on happening, and having forked over $750 for this set, that is concerning to me. Obviously the quality control has been deficient. Millennium should make it right by correction the problem with all the pieces and send new pieces to anyone that has been having a problem. Hope that happens.

Received my chess set in super quick time, but upon set up, one of the pieces (brown knight) did nor register, so the whole board wouldn't work. I notified Chess House, and promptly received a replacement, which thankfully worked perfectly. Excellent service from Chess House. Thanks guys.

That is, with no warning and for no cause it ceased to be recognized by the computer. All is not lost, however, Chess House to the rescue! When I called for help it was Paul who suggested the possibility that it might be the piece itself and he sent it right out for me to try. No charge as it turned out to be covered under warranty. Thank you Paul and Chess House for being there for your customers.

When I received the new electronic chess set two of the pieces were defective. New replacement pieces were sent to me immediately. Now the set work's wonderfully. The person I spoke to was extremely helpful and a pleasure to work with.

Wow what a great service. Lost bishop was returned to the fold in minimum time with very helpful and cooperative service. Thanks a million.